Privacy policy

This Privacy Policy regulates the use of the Internet portal service with address, whose responsible for identification purposes is: 
• CIF: B95693222 
• Address: C/ Lehendakari Leizaola 2, bajo, 48011, Bilbao (Bizkaia) 
• Telephone: 946 510 700 
• Mail: 

Purpose: what do we use your data for?

 For the purposes of the GDPR of April 27, 2016, and OL 3/2018, we will process the data we collect for the following purposes: 
• Contact you if you ask us to do so. 
• Manage your browsing on the web, where appropriate. 
• Send you commercial communications about our products and services. 
• Make an appointment online through the form added to the website. 
• Manage the client’s access area.

 For this, the user will have a registration form whose completion will legitimize the interested party to access and enjoy certain services offered on the web. However, the user is informed that in any contact form they will be informed of the use that will be made of the data obtained and, if they are used for a different purpose, said consent will be obtained previously and expressly. If the subject's consent is given in the context of a written statement that also refers to other matters, the request for consent shall be presented in such a way that it is clearly distinguishable from the other matters, in an intelligible and easily accessible manner and using a clear and simple language, in accordance with article 7.2 of the RGPD of April 27, 2016. 

Legitimation, what is the legitimacy for the treatment of your data?

 The legal basis for the processing of your data will be based on: 
• The consent of the interested party, for the processing of their data, in accordance with article 6. 1. a) of the General European Data Protection Regulation. 
• The necessary execution of a contract in which the interested party is a party or for the application of pre-contractual measures at the request of the interested party, in accordance with article 6. 1. b) of the General European Data Protection Regulation 

Recipients. Who do we communicate your data to?

 Personal data will not be transferred except in compliance with legally established obligations or to support the services linked to this treatment. 

Conservation, how long do we keep your data for?

 We will keep your personal data for at least 5 years in case you are a client and for strict compliance with the legal obligations established in the regulations. If you are not a client, we will keep your data for the minimum time necessary to manage our relationship. 

Rights, what are your rights when you provide us with your data?

 Anyone has the right to obtain confirmation as to whether personal data concerning them is being processed. Interested persons have the right to be able to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, interested persons may request the limitation of the processing of their data, in which case we will only keep them for the execution or defense of claims. In certain circumstances and for reasons related to their particular situation, interested persons may object to the processing of their data. In such a case, the data will no longer be processed, except for legitimate reasons or the execution or defense of possible claims. Interested persons may request data portability to obtain the data they have provided in a structured, commonly used and machine-readable format, to be downloaded by themselves or transmitted to another entity. The interested person can exercise their rights by sending an email to the email address, or, where appropriate, to the physical address C/ Lehendakari Leizaola 2, bajo, 48011, Bilbao (Bizkaia). 

Underage consent, what happens if you are a minor?

 In the event that some of our services are specifically aimed at children under fourteen years of age, we will request the consent of the parents or guardians for the collection of personal data or, where appropriate, for the automated processing of data in accordance with article 7 of the LOPDGDD. 

Accuracy, veracity and security of the data, how do we treat your data?

 The User is solely responsible for the veracity and correctness of the data included, exonerating us from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription forms. We will not be responsible for the veracity of the information that is not of its own elaboration and for which another source is indicated, for which reason it does not assume any responsibility for hypothetical damages that may arise from the use of said information. We also reserve the right to update, modify or delete the information contained on the website and may even limit or deny access to said information. We will not be responsible for any damage or loss that the User may suffer as a result of errors, defects or omissions, in the information provided by the person in charge whenever it comes from outside sources. The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment or unauthorized access. You may submit a claim to the Spanish Agency for Data Protection, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page

We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.